Items purchased on Sydney-Jewelry.com and shipped to a U.S. address may be returned to Sydney Jewelry for return or exchange within 7 days from the date you receive your order. Returns and exchanges are only accepted on unworn, unaltered items returned in original packaging (Sydney Jewelry Box).
Please email sydney@sydney-jewelry.com for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from Sydney-Jewelry.com.
Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Items marked Special Order may not be returned. Custom script orders may not be returned.
Items created in our Custom section are considered special order and are returnable within 7 days according to the terms of the Sydney-Jewelry.com Return Policy (above).
Sydney Jewelry does not accept returns on any merchandise that has been worn.
